Dress Barn

Rude manager Crappy quality boots. was a loyal customer and have bought many items from your store through the years. Not anymore though. On Jan 14th I went to the Greenbriar store Store #676 Greenbriar Town Center (manager Sheila Brown)

13015 Lee Jackson Memorial Highway

Fairfax, VA 22033

Telephone: (703)263-1699

and bought a sweater on sale, and a pair of boots.

I wore boots three times and the leather (pleather?) cracked where my toes bend while walking and started peeling off…

So on Friday Feb 10 when I was in the area I went to return or exchange the boots. I assumed that even without a receipt it would be obvious that they were damaged from poor quality, not anything my fault, and that I could at least exchange for a different style or store credit.

I was ready with my “honey money” and reward card to buy more items…

The manager on duty wouldn’t even look at them. she offered no apology, only said that without the box and receipt I couldn’t expect anything.

I gave her my honey money and I told her I would not be back.

Ever.

I hope that this manager is not the typical for their stores. I understand the no receipt , no return rule, but I also know from years I spent in retail that managers have the ability to bend the rules under certain circumstances.If this is how they treat their loyal customers, don’t be surprised when they go elsewhere…Regretfully no longer a fan,…