4045 Lee Hwy, Arlington, VA | Directions 22207
38.897132 -77.109222View More
PATHETIC / HORRIBLE experience. PATHETIC / HORRIBLE experience. I went there to buy the new 2012 Toyota Camry, the sales person was confused and very unprofessional. To my surprise the problem was with the administration, the sales manager named Aladdin was very…
AVOID KOONS TOYOTA ARLINGTON AT ALL COSTS!!!. Where are the negative stars! I went to purchase a Tacoma, I called and they said the specific model I wanted was on the lot. It was not. They found one at another dealer, they would not tell me where. They wanted me to sign sight…
Horrible Customer Service. I do not recommend Koons. Service team did incomplete when I took my car in for warranty work, then refused to correct the problem when I brought it to their attention. Basically the issue was a loose wire that was causing my battery to…
Fantastic experience. I LOVE this dealership. Staff are friendly, no hassle and I was in and out in no time. The sales staff really tried his best to take care of me which I really appreciate. Highly recommended!
Terrible Experience - will NEVER go back. It is truly a rare occurrence that one is confronted by the lack of professionalism, rudeness, and complete disregard for customer service that is present at the Koons Arlington Toyota Used Car Lot.\r \r I showed up one day ready to buy a…
No Show Shuttle Van. I live in Arlington, but bought my new Highlander from Springfield Toyota because they had the best deal. However, since I live in Arlington, I have always had my Highlander serviced at Koons Arlington Toyota.\r \r At first, I was very…
BEWARE-- COMPANY HAS NO INTEGRITY OR HONOR. I've never had such HORRIBLE customer service before in my life. I don't even know where to begin. \r \r It started at the time I looked at the car, weren't even willing to come down on the price by $100. As well, the car needed to be…
Lied to about a car being available. My husband called to ask if a certain care was still available around 3pm and was told by Dave, that it was. So we drove 30 miles for 1 hr. We arrived and found that the car was SOLD the DAY BEFORE! We were lied to just to get us down…
koons toyota arlington. after 5 years, no more. They are the absolute worst. I tried to call , no answer, no call back. Went there to make appt., brought the care in, waited hours for a quote, finally called them EXCEPT no one answered the phone again, I biked…
"WHEN YOUR TALKING KOONS, YOUR TALKING CONS!". If i could rate them a half-star I would. They may not even deserve that! Business/Customer Service is horrible and seems like personal life is priority to them when on the job. Managers are never there, no one ever returns calls, you…
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