Service is very good. They give you a loaner for the day, and wash your car when you get it back.
Our salesman was great! As were the other people we dealt with --financing and the manager. I have owned/leased 5 infinitis and this was the first from this dealer. We went back within a week and bought another one the service was so great!
While we were visiting northern Virginia, we found this dealership on the internet. We were looking for a used EX35. Passport Infinity had several in stack as well as an extremely helpful website. Our salesman, Yamil, was super....very knowledgeable, interesting, patient and customer service oriented. When we met Chris, the used car manager, I thought, oh no, here we go with the usual "car dealership routine". I was so wrong! Chris was extremely personable and HELPFUL throughout the ENTIRE process
I've been shopping for a new car for a few weeks & thought I had actually decided on another make & model until I went to Passport Infiniti. Went there just on a whim & was quickly sold on an EX35 with the excellent service from Yamil & Brian.
Very low pressure. Excellent Internet
dept. Victoria Anderson (my
salesperson) was great. I explained what I was looking for and she
helped me select the right car without trying to push a more expensive
model. At no time did I feel that I would lose the deal if I didn't buy that
day; this dealership's staff is proud of their product and confident in its
ability to sell. I'll be a repeat customer.
Service prices are about right for a dealership with a $50 oil change. I don't have a problem paying a little more for the service there when they know those cars. I'm able to have them check on little warranty issues at the same time. Service prices are cheap compared to other luxury brands. Check out the oil change prices on a Mercedes. Not good. The people are good and work is completed the first time. I'm overall very happy with the dealership.
Now thats service. My first service experience at Passport Infinity. I had purchased my 2008 G35-S from Tyscons Infinity, their service department leaves alot to be desired - worst of all, their dirty, sticky loaners...barf. At Passport, my rep (Kevin Hall) was exceptionally expert on my vehicle - really understood the mechanicals, very knowledgable and most helpful. Terrific guy, reminded me that my inspection sticker had expired, told me not to worry about the loud tranny bearings, and so on and so on. Your waiting room was very, very compfortable with web access in a quiet room. Nice touch. And the download coupon - saved $50.00 on the spot. Now thats service... I know where I am going next time!
Ron is my favorite. Ron is my favorite service advisor, but I have no problems with the other advisor.
He took care of it!.
Within a week, we had a small glitch and needed a replacement part and a manual. Thanks to TONY, in the Parts Department, we do not have a glitch any more. All is well. He took care of it!
And did I mention that Dorothy did a great job with all of the paperwork? Well, she did!
excellent service. I've been shopping for a new car for a few weeks & thought I had actually decided on another make & model until I went to Passport Infiniti. Went there just on a whim & was quickly sold on an EX35 with the from Yamil & Brian.
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