Union Station DC store #22 - Shady Grady.
I did not know that it was possible to experience customer service this poor- and dishonest. I was encouraged to pay for merchandise for pick-up in 14 days. When I returned to pick it up I was directed to come back multiple times, for weeks. No one ever bothered to see why two separate orders totaling almost $200 was late.
When I requested they check; they informed me that I was inconveniencing them because they had sales to make. Only Keisha the manager would assist me.
It was only when I complained to customer service that I learned they'd lost merchandise. Keisha suggested that if they couldn't find merchandise they weren't refunding me my money and they haven't . I subsequently attempted to return all the new merchandise I'd purchased (with receipts) but was informed that they were not going to honor the 90day/3month no problem return policy printed on the back of their receipts.
Instead they said that they were only going to allow returns within 2 months/60 days and I was out of luck. They also informed me that Chico's doesn't refund in cash so that any returns I was eligible for would be mailed by check within about 4-6 weeks.
It's been three months since I began requesting my cash refund; they have not provided it nor have they changed their written refund policy. I may lose a job due to lack of cash for transportation costs.
i wan't allowed to speak with the regional manager because she only works out of her home. Corporate is supposed to be resolving the issue. I was required pay to mail the merchandise I wanted to return to their corporate office in Florida. They were supposed to resolve the matter immediately. Earlier today I received an email asking for my bank information.
3 months later- I;m still waiting for my refund which is more than %500. Who knew this company was struggling so badly that they had to resort to these tactics to compete in the marketplace.
Their Better Business Bureau cred's are poor - who knew that customers should check this information before shopping in this Union Station store in Washington, DC
Women's clothing influenced by world cultures and designed for style and comfort..
For women who love to travel, or who simply prefer a worldly look, Chico's offers fashions inspired by the cultures of Africa, Japan and South America. Much of the store-exclusive clothing line consists of embroidered tank tops, linen jackets, washable silk blouses, tailored pants and button-down tops. Most items are lightweight and loose-fitting. Many feature elastic waistbands. Beaded earrings and bracelets complete that just-off-safari look.
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