Chico's

Doesn't Recommend

firstlight

Joined 2 years ago

Union Station DC store #22 - Shady Grady. I did not know that it was possible to experience customer service this poor- and dishonest. I was encouraged to pay for merchandise for pick-up in 14 days. When I returned to pick it up I was directed to come back multiple times, for weeks. No one ever bothered to see why two separate orders totaling almost $200 was late.

When I requested they check; they informed me that I was inconveniencing them because they had sales to make. Only Keisha the manager would assist me.

It was only when I complained to customer service that I learned they'd lost merchandise. Keisha suggested that if they couldn't find merchandise they weren't refunding me my money and they haven't . I subsequently attempted to return all the new merchandise I'd purchased (with receipts) but was informed that they were not going to honor the 90day/3month no problem return policy printed on the back of their receipts.

Instead they said that they were only going to allow returns within 2 months/60 days and I was out of luck. They also informed me that Chico's doesn't refund in cash so that any returns I was eligible for would be mailed by check within about 4-6 weeks.

It's been three months since I began requesting my cash refund; they have not provided it nor have they changed their written refund policy. I may lose a job due to lack of cash for transportation costs.

i wan't allowed to speak with the regional manager because she only works out of her home. Corporate is supposed to be resolving the issue. I was required pay to mail the merchandise I wanted to return to their corporate office in Florida. They were supposed to resolve the matter immediately. Earlier today I received an email asking for my bank information.

3 months later- I;m still waiting for my refund which is more than %500. Who knew this company was struggling so badly that they had to resort to these tactics to compete in the marketplace.

Their Better Business Bureau cred's are poor - who knew that customers should check this information before shopping in this Union Station store in Washington, DC

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Contributor

Joined 10 years ago

Women's clothing influenced by world cultures and designed for style and comfort.. In Short
For women who love to travel, or who simply prefer a worldly look, Chico's offers fashions inspired by the cultures of Africa, Japan and South America. Much of the store-exclusive clothing line consists of embroidered tank tops, linen jackets, washable silk blouses, tailored pants and button-down tops. Most items are lightweight and loose-fitting. Many feature elastic waistbands. Beaded earrings and bracelets complete that just-off-safari look.