2501 Champlain St NW, Washington, DC | Directions 2000938.923248 -77.041253
Neighborhoods: Adams Morgan, Northwest Washington, Northwest
I've tried pretty much every bike shop around d.c. and I have settled on city bikes. The service department is excellent and consistently knowledgeable. They do a good job of devoting their attention to you, without being snobbish. Try to come in on a weekday when it is slower, and they will take care of you. They get really busy on weekends. I've never thought their prices were outrageous, but I also do most basic bike maintenance myself.
Great range of bikes. Helpful, trust-worthy, knowledgeable staff. Patience with the indecisive customer ( I gave at lest three bikes a whirl around the AM area). All the accessories you could want. Good service and fitting work.
I thought my speed geer was broken and might need to be changed, because last time I fixed it, the bike shop charged me $20 for "adjusting" and told me I might need to change it before long. It turned out that it just because the geer for one speed that I always used was badly wore out, but the other parts were perfectly fine. So the person in City Bike, who remember me although I was there only for the second time, told me just to avoid using that speed, didn't charge me anything, and even refused to take the tips I offered. I am really impressed.
I went there twice – I went there twice, the first time was to change my brakes, and the second time was to fix my speed-change switch.
These folks are super. They went above and beyond to fix my bike
Loved my experience there. Gin was super helpful and fun. She also talked me out of the more expensive option which makes me trust this store even more! It was my first bike purchase and Gin really helped me figure out what would work for me. I definitely recommend!
They installed my rear rack for me that I bought and she was ready to go after her exit tune-up by closing the next day. Best $500 I ever spent. Awesome employees, awesome attitude, awesome bike.
Since I was looking for a step-through frame and not a $2000 racing bike, I was expecting the sort of dismissive attitude I'd encountered before (coughRevolutionCyclescough). I was very pleasantly surprised to find that they not only seem to be the only shop in the area with more than two step-through frames in stock, they also were super friendly, unpushy, and relaxed about the whole thing. I tried out one bike one day (it was not too long before closing, but I was encouraged to take my time) and another the next.
All the people that work there that I've talked to were pretty cool and civil, and I got some work done that did not cost me an arm and a leg.
They are very good about repairs, and bikes in for repair are fixed and returned quickly. While you're there, you should pick up a Chrome messenger bag with a City Bikes patch -- show off your D.C. pride!
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