Took our dog in after she had hit her
eye and it began to swell and stay closed. We are new to the area so I called up my vet from back home who recommended searching for an AAHA-certified hospital and getting it checked. Friendship came up in Google and I gave them a call.
The person who answered the phone was very nice and helpful. They let me know that they were open 24 hours and would see us whenever we could get there. They even took my information to set up a profile so it would be faster when we arrived.
The waiting area must have recently been remodeled -- it looks very nice and has plenty of space and seating area. There were 3-4 people at the front desk who were quick to help us check-in. Shortly thereafter, a tech came to take back our dog and check her vitals/weight/etc. He came up and met her and talked with us briefly before taking her back.
We only waited a few more minutes for the vet to bring us into one of their examination rooms - which also were clean and seemly recently remodeled.
At this point, our dog had won over the staff and she was a "celebrity in the back" according to the vet (Note: She had managed to whip herself in the eye with her own tail when she got excited I was home).
The vet looked at her and gave her plenty of treats -- made us feel very comfortable that they cared about her. We were told they would stain the eye to check for scratches (exactly what our vet at home had said they would do). Within a few more minutes, they brought her out and told us she was OK. Gave us a prescription for some eye drops to give her.
All in all, the process took about 30 minutes and ended up costing about $200 -- right around where I would expect for an emergency visit.
We had a great experience with Dr. Mara
Schultz at Friendship. Our dog, Victor*, had his butt handed to him in a fight with another pooch and Dr. Schultz and the rest of the staff at Friendship Hospital were good to him and good to us. Dr. Schultz was especially sweet, patient, and very helpful in providing followup care each of the following two days**.
While Victor is a little traumatized from his injuries, he happily trotted*** into the hospital all three times and seemed happy to see the good staff, despite their having recently shaved, stuck, and stapled him. I don't know if that's a testament to them or to our dog's short memory and good nature, but we liked going there too.
I appreciated the detailed take home information and responsive, caring phone assistance. The hospital is clean and even nicely designed.
*I see the irony.
**Yeah, we're new to dog ownership, why do you ask?
***He's part bull terrier, bull terriers trot like ponies
I brought my cat here early on a Monday morning when I noticed she was disoriented and her pupils were dilated. They rushed her back to their triage area and asked me questions about her condition and began treating her immediately. I waited about half an hour and the doctor (Dr. Phillip) came to speak to me and we were able to determine that she'd ingested some human medication. She had to stay in the clinic three days, and they provided top-rate care and stayed in touch with me several times a day. I was able to visit her as often as I wanted and while visiting her I observed the doctors and technicians treating other animals in the triage area, and they were caring and compassionate and seemed to provide top-rate care to all their patients. I would highly recommend Friendship to anyone whose pet needs emergency care. I thought their prices were reasonable, but veterinary care is expensive, especially in emergency situations.They also provide regular veterinary care, and have a large staff of interns and residents supervised by experienced vets.
I like that I'm able to get an appointment quickly and that when I have questions I can call to get valuable answers.
I had to take my dog here about a month
ago for an emergency evening after it became difficult for her to walk. I had a very enjoyable experience, considering the circumstances.
The doctor was wonderful to us. She recommended initial steps to rest and slightly medicate my dog, but did not push for unnecessary (read: expensive) options. I felt comfortable and trusted her to explain to me what was wrong and the best way to remedy the situation.
I've only experienced an emergency
visit, so I can't rate their routine care. From the moment I walked in the door, they took care of both my beloved cat and me. They immediately recognized she was in distress and took her straight to the back. The doctor was with me very soon after, and clearly explained what was happening, step by step. She made sure to update me very often, so I was never waiting for long. She explained all my options and didn't try to upsale me on anything. In fact she was quite honest about my cat's chances of survival.
I felt that not only was Indy in caring hands, but so was I.
Prices were reasonable.
After a traumatic evening looking for Nancy Regan (my cat) and eventually finding her a complete mess with a broken, bloody, leg, and several additional injuries, we called Friendship Hospital and they told us exactly what to do, upon arrival the staff and the doctors could not have been more wonderful, particularly given how upset we were. They were the only place available on a Sunday as well. Yes they are expensive, but if you believe as I do that pets are a full-fledged member of the family, I will do whatever I need to do to get them well. I feel completely assured that she is getting the best treatment possible.
Hours available are very convienent, staff is always friendly and helpful.
Both of my cats have needed surgery this year, and as usual, the vets at Friendship did a great job. They stayed within the cost estimates and called to give me updates. Most importantly, they took great care of my cats.
I move a lot, and my two dogs have been to five different vets including three different emergency vets, and on both counts Friendship is the best around. First, the ER. A friend of mine was watching my dog and his dog when one of them got into a large box of chocolate (his dog, as it turned out). We called the vet and let them know we were coming. When we got there a team of 8-10 people were waiting. The vets had both dogs on IVs and vomiting within minutes. People at the best ERs don't get that kind of service. For regular checkups, I appreciate the bedside manner of the vets. They listen, they don't rush, you feel like you get your $80 worth.
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