3213 Duke St, Alexandria, VA | Directions 2231438.808049 -77.085837
Neighborhoods: Taylor Run
Do not ship from this store. I recently had four pieces of luggage shipped from this store. I requested and paid to have all four pieces shrink wrapped prior to shipping. The store manager assured me this would be done. Upon receiving my shipment, two pieces of luggage had not been wrapped at all and the two that had been wrapped were done so only minimally. I called the store manager who was quite indifferent and refused to do anything to rectify the situation. He claimed that the wrapping must have been removed while en route, but that makes no sense. Why would wrapping be removed from two of the four and yet all of them had ID stickers on the body of the luggage? The UPS distribution center showed nothing in their records to indicate a reason for removal of any wrapping. Bottom line: this store failed to provide a service for which I paid and then upon being notified, refused to do anything about it. Customers should be weary of utilizing the services of this store. The manager, who was supposed to have wrapped my luggage, is also the one who refused to make good on his failure to do so. Go to another shipping outlet that values your business and will not take your money and then fail to render the services you paid for.
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