Blissful Salon & Spa

09/03/09

Unsatisfied Customer

by Unsatisfied Customer at Citysearch

NO STARS! really....

Went to get the special for the month list on their website at Spa Pedicure + Manicure + body massage (45min) = $85.00.

As I am sitting in the chair they ask if I want a Spa Pedicure, I tell the lady that it is included in the package. She tells me that it wasn't so she goes and speaks to the manager. He proceeds to come over and tell me and my friend that got the package as well that it was a mistake on the website, and that it is a normal pedicare/manicure not a spa one. The nanager refused to honor the website special, and walked away, nowhere to be find in the store.

Then I go and get the massage... wow... talk about the WORSE massage ever. My 8 year old nephew could haven given a better massage than that. It was the worse service I have ever experienced. I feel like the false advertised, and will never recommend this place to anyone.

• Pros: NONE
• Cons: False Advertisement, Bad Management, Bad Massage service

06/12/09

Great Work, Poor Customer Service

by SuperSoulSista at Citysearch

I have watched the customer service deteriorate over the last 2.5 years. I kept going back because I was always very satisfied with the work. The technician always did a wonderful job on my nails, brow & lip waxing. Pedicures -- not so much. Nail art, wonderful. I am enamored with the masseuse (whom I will continue to see). HOWEVER, the customer service is lacking. Sorry to report that the friendlier they get with you, they lose a sense of respect/boundaries. Your appointment/service is ALWAYS interrupted by the needs of a WALK-IN client. And they are ALWAYS late for your appointment time. All this - Unacceptable. I will not be going back. Tired of the poor customer service.

• Pros: Great with Nails and Waxing
• Cons: Customer Service is Sorely Lacking