poor experience with Churchill Corporate Services.
My wife and I rented from Churchill Corporate Services a lovely, well located, and expensive apartment in a full service building in Washington, DC for 32 days in September/October 2011. It should have been a marvelous experience but turned out to be awful. As did my dealings with Churchill.
The apartment had a terrible odor. The odor was so bad that for three days we stayed out during the day and had to wear masks in bed in order to sleep at night.
On viewing it after the long weekend the head cleaning person said the carpet was filthy and had it cleaned. We didn’t mind being on wet carpeting for two days as it reduced the odor, but not enough unfortunately. The living room furniture had the same stink. We got Churchill to change that furniture but the odor was in the replacement furniture too.
We were rebuffed in our request for another apartment, so we asked for a third furniture change which finally made the apartment livable.
The first 20 days of our 32 day stay were miserable.
In addition to paying premium rent, we made a major expenditure, of sweat more than money, as we bought and went through 4 cans of Febreze, physically moving all the furniture both times to be sure we reached all the possible sources of the odor.
At the end of our lease we asked the DC Vice President for some financial consideration on our rent to partly compensate us for our suffering. He declined absolutely.
I appealed to Churchill’s CEO who also turned me down flatly. As I persevered with him over a month or so he made, probably just to get rid of me, a token final offer, a $250 credit on a future rental. As it was barely more than a day’s rent. I declined it.
Churchill has a responsibility as a national company to satisfy its customers. Instead of doing that it has shown us callous disregard.
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