Bad Business at Immortal Beloved! Go to neighbor Nimbus!.
WOW, wish I had even a 3 star experience to post here! I really wanted to love this place, but sadly had a horrid experience. When I politely requested assistance in rectifying their debacle, I was told to come back in three days! Oh, and no way I was going to get a refund.
Please note, I have VERY HEALTHY and lovely hair! I grew up in a family of stylists, one of which was a high profile trainer in his day. It was a blank canvass for any stylist to perform magic on and instead I got frumpy DC meek mouse. The color NOR the cut were what I asked for. To be fair, they removed some brassiness I came in with, but that is easy considering the health and length we were working with.
Luckily a very helpful neighboring salon, Nimbus, readily assisted me in the GORGEOUS cut and color I have now, and on the very same day!
I am a fair person. I just wish IB was fair too. Nice if they were a responsible business that would take accountability for their debacle. I am a trainer, so I am in front of people a good part of my day, and luckily all my participants LOVE my new cut. And their compliments are completely unsolicited. They are so impressed with my hair! Interestingly, they are also angered by the fact that Immortal Beloved would be so clueless as to not offer a refund. They want the name of my new stylist (Yousef at Nimbus)...and they are even more interested in the name of the salon NOT to go to...Immortal Beloved.
I will be posting photos soon so you can be the judge! Photos of the ridiculous IB cut and color and the brilliant work of their neighbor coming soon! I also have the photos of the two cuts we were working toward. You will see...the IB result was nowhere near agreeable. My new short cut is lovely.
And btw, the IB manager, the day of my debacled cut, agreed...I got nothing close to what I asked for...but still no refund. Bad, bad, bad business practices. They should be ashamed, but they are not. They act proud of their debacle with their "the customer is always wrong" attitude. Please don't go here. Go next door!
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