Mark Young's response: Consumer39 was unhappy that I declined work in her high-rise condo building. But she was barking up the wrong tree. She should have complained to her building management for not providing any parking for contractors.
Amazingly, she managed to squeeze 10 FALSE ACCUSATIONS into two brief paragraphs, one of which appears on this website.
1 - She said I walked off the job. FALSE. I never reached her unit (which she admits) to estimate the job.
2 - She said I left without calling her. FALSE. She called me as I was leaving the building before I had a chance to call her.
3 - She said I refused to leave my license. FALSE. I had to leave it to enter the building.
4 - She said I refused to use the service elevator. FALSE. The issue was not taking the service elevator, but not being able to park anywhere near to it inside the basement of the building.
5 - She claimed I was belligerent to staff. FALSE. I was friendly and joked with them, but did express my disappointment at how the policy inconveniences contractors.
6 - She accused me of being unprofessional. FALSE. It is her building management that is unprofessional in not providing convenient parking for professional contractors, and requiring them to walk hundreds of yards unnecessarily, to enter and exit through the loading dock to get to their vehicles on the street.
7 - She accused me of being unreliable. FALSE. Again, her complaint should be with her building management, not me.
8 - She accused me of providing poor quality work. FALSE. She called me back because she was pleased with my work in 2010.
9 - She accused me of providing poor value. FALSE. She called me back because she was pleased with my price in 2010.
10 - She said I "was contracting". FALSE. This was an appointment to come check out a job for which no price had been set. There was no contract.
Unprofessional. I don't normally do this, but if you are looking for an electrician in the DC/VA/MD area do not contact MARK YOUNG. He literally just walked off the job before coming to my door (without contacting me) because he didn't like the procedures set up for contractors in our building. He was asked to leave his license at front desk (security measure) and use the service elevator. He refused, was belligerent to the staff and left the building. Completely unprofessional and unreliable. Not to mention I now have lighting fixtures unpacked everywhere!!
I worked for this lady in 2010 by entering through the lobby - no stringent security, no hassle. This time it was like entering Fort Knox. I'm selective about which condos I work in and would have declined doing an estimate here had I known about this. She lied about my not leaving my license. I had to to enter, and was polite to staff. She lied about not contacting her. She called me as I was walking out the bldg before I had a chance to call her.
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